No Show
No Show is about the business of travel: hotels, tourism, technology, changing consumer tastes, the conference industry, and what you actually get for $50 worth of resort fees.
Hosts Jeff Borman and Matt Brown explore the intersection of design, architecture, place, emotion, and memory. When we travel, we pass through these intersections, supported by a massive business infrastructure and a fleet of dedicated (and patient) service professionals.
Want to be a No Show sponsor, or partner up with us to cover your event? Contact our front desk and let's talk.
Episodes
69 episodes
Mysteries of Air Traffic Control with Greg Aretakis
Flying through a perfect storm of staff shortages, archaic technology, DOGE crosshairs, and mounting safety concerns, America's air traffic control system stands at a critical crossroads. So, how can we fix all this? Master of the Air Greg Aret...
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33:41
8 Solutions for Overtourism
Overtourism is one of those sprawling topics that everybody in the travel business has opinions on. Solutions are a bit more complicated, but let's dig in with tourism taxes, diversionary tactics, bans on cruise ships, the rise of "de-marketing...
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22:49
Travel Journalist Carley Thornell
On a stunningly regular basis, Pulitzer Prize winner Carley Thornell delivers insightful stories about sustainability, design, adventure, health, and travel. We talk space tourism, secret hotels, how people think about luxury, what Trump 2.0 me...
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26:55
View From The Wing's Gary Leff
When people say that someone needs no introduction, we think they're talking about View From The Wing's Gary Leff. He is one of the world's foremost experts in miles, points, and frequent business travel. Gary talks with us about th...
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33:35
Zach Demuth from JLL's Hotels and Hospitality Group
The hardest working man in hotel research talks with us about the state of hotel brand acquisitions, optimism among investors about urban markets and luxury assets, and how hotels can learn from Taylor Swift (can't we all?). Plus: What'...
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34:25
Fake Listener Mailbag - 2024 Edition
Rejoice America, Jeff and Matt answer critical questions from fake listeners. If we could change one thing about the travel industry, what would it be? What are some of the best travel and travel business articles we've read this year? What's t...
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25:44
The State of Hotel Loyalty Programs
CBRE's Rachel Rothman and Christine Bang understand hotel brand performance and equity analysis like very few others in this business. We talk about the overall health grade they'd give to hotel loyalty programs, what we mean when we talk about...
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28:06
Warm Cookies and Changing Skies: The Evolution and Future of Air Travel with Greg Aretakis
If Greg Aretakis had a coaching tree, it would literally include every CEO and high-ranking executive in the airline industry. We talk with the Midwest Express Airlines president about the much-needed role of mid-sized airlines, how antitrust i...
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33:15
Hotel Valuation with Steve Rushmore
Steve Rushmore can tell you everything, and I mean everything about your hotel. His "Rushmore Approach" for allocating a hotel’s total value is the stuff of lore, but how do you even begin to evaluate a hotel's worth? What are all the ...
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26:31
What's In The Air?
When we fly, most of us have no idea what kind of plane we're on, we just get in and go. Travel and airline journalist Edward Russell tells us what kinds of planes dominate the U.S. market, why they dominate the market, how long planes stay in ...
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25:48
Travel Journalism with JD Shadel
Are "sensory inclusive" cities possible? Why do we take the basic UX of airports, hotels, and public spaces for granted? What's the report card on hotel and travel company marketing to LGBTQ+ audiences? What's the problem with carbon offsets? A...
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32:25
Holly Zoba, Pioneer of Travel Marketing
Like a prophet emerging from the haze of the Arizona desert, our guest Holly Zoba leads hospitality brands to the promised land. She has decades of experience in hotel sales and marketing, and has founded, co-founded, or been essential to compa...
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25:57
Tara Boyce-Hofmann of AFS-USA
Travel inspires us to imagine and the American Field Service is a special catalyst. President Tara Boyce-Hofmann shares with No Show the spark that AFS-USA unleashes through the unlimited power of young minds to dream. To become global citizens...
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26:25
How Government Travel Works
This time of year is known as RFP season, the glorious time when corporate America sends their travel planners to conferences like GBTA (Global Business Travel Association) to negotiate prices and with hotels for next year. A time of wonder and...
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21:07
Isaac Collazo from STR
Isaac Collazo is VP of Analytics at STR, Smith Travel Research, THE global leader in hospitality data benchmarking, analytics and marketplace insights. What does that mean? It means when it comes to hotel numbers, nobody understands them like I...
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21:36
Brian Sumers of The Airline Observer
The airline industry. Brian Sumers lives it, he breathes, he speaks truth about it unlike anybody else. He is the founder and editor of The Airline Observer, a newsletter covering the global air...
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27:21
David Eisen of Hotels Magazine
Every day David Eisen translates the avalanche of data and news about the hotel industry into something everyone, not just people in the business, but everyone, can understand. He joins Jeff and Matt to talk about the rise of partnerships among...
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27:34
USALI 101: How The Accounting Standard Guides The Hotel Business
CoralTree Hospitality's Arlene Ramirez and HotStats' Tanya Venegas help us untangle and understand the Uniform System of Accounts for the Lodging Industry (USALI), an essential tool that guides financial management and reporting across hotels. ...
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27:08
The Oracle: Cindy Estis Green
The CEO and co-founder of Kalibri Labs on the (many) existential threats to the hospitality industry, Uber and Facebook as players in the travel business, the challenges and opportunities around loyalty programs, and the hotel revenue buzzword ...
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26:59
Soap and Sustainability: Shawn Seipler of Clean the World
Have you ever pondered the fate of your hotel soap after check-out? Shawn Seipler did, big time, and it launched him on an extraordinary mission to improve global hygiene. The Clean the World founder joins us to talk about how its Global Hospit...
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26:37
Mid-Century Modern Tourism with Jickie Torres
Atomic Ranch Editor Jickie Torres joins us to talk Palm Springs, modernism, and the 75th anniversary of the Hollin Hills House and Garden Tour, now the largest mid-century modern home event on the East Coast. Touring architecture has been aroun...
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25:17
The Future of Sustainable Aviation Fuel with Meg Whitty
What exactly is Sustainable Aviation Fuel? What needs to happen for us to start using it? And what's the government's role in propelling a new era of sky travel? Our guest Meg Whitty is Vice President of Corporate Relations and Marketing ...
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24:11
Sustainable Travel with Madeline List
How big of a factor is sustainability when U.S. travelers choose where to go? Who do they think should be responsible for addressing cultural and economic sustainability challenges? How much does a crowded versus uncrowded destination matter wh...
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25:41