No Show
No Show is about the business of travel: hotels, tourism, technology, changing consumer tastes, the conference industry, and what you actually get for $50 worth of resort fees.
Hosts Jeff Borman and Matt Brown explore the intersection of design, architecture, place, emotion, and memory. When we travel, we pass through these intersections, supported by a massive business infrastructure and a fleet of dedicated (and patient) service professionals.
Want to be a No Show sponsor, or partner up with us to cover your event? Contact our front desk and let's talk.
Episodes
58 episodes
Holly Zoba, Pioneer of Travel Marketing
Like a prophet emerging from the haze of the Arizona desert, our guest Holly Zoba leads hospitality brands to the promised land. She has decades of experience in hotel sales and marketing, and has founded, co-founded, or been essential to compa...
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25:57
Tara Boyce-Hofmann of AFS-USA
Travel inspires us to imagine and the American Field Service is a special catalyst. President Tara Boyce-Hofmann shares with No Show the spark that AFS-USA unleashes through the unlimited power of young minds to dream. To become global citizens...
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26:25
How Government Travel Works
This time of year is known as RFP season, the glorious time when corporate America sends their travel planners to conferences like GBTA (Global Business Travel Association) to negotiate prices and with hotels for next year. A time of wonder and...
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21:07
Isaac Collazo from STR
Isaac Collazo is VP of Analytics at STR, Smith Travel Research, THE global leader in hospitality data benchmarking, analytics and marketplace insights. What does that mean? It means when it comes to hotel numbers, nobody understands them like I...
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21:36
Brian Sumers of The Airline Observer
The airline industry. Brian Sumers lives it, he breathes, he speaks truth about it unlike anybody else. He is the founder and editor of The Airline Observer, a newsletter covering the global air...
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27:21
David Eisen of Hotels Magazine
Every day David Eisen translates the avalanche of data and news about the hotel industry into something everyone, not just people in the business, but everyone, can understand. He joins Jeff and Matt to talk about the rise of partnerships among...
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27:34
USALI 101: How The Accounting Standard Guides The Hotel Business
CoralTree Hospitality's Arlene Ramirez and HotStats' Tanya Venegas help us untangle and understand the Uniform System of Accounts for the Lodging Industry (USALI), an essential tool that guides financial management and reporting across hotels. ...
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27:08
The Oracle: Cindy Estis Green
The CEO and co-founder of Kalibri Labs on the (many) existential threats to the hospitality industry, Uber and Facebook as players in the travel business, the challenges and opportunities around loyalty programs, and the hotel revenue buzzword ...
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26:59
Soap and Sustainability: Shawn Seipler of Clean the World
Have you ever pondered the fate of your hotel soap after check-out? Shawn Seipler did, big time, and it launched him on an extraordinary mission to improve global hygiene. The Clean the World founder joins us to talk about how its Global Hospit...
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26:37
Mid-Century Modern Tourism with Jickie Torres
Atomic Ranch Editor Jickie Torres joins us to talk Palm Springs, modernism, and the 75th anniversary of the Hollin Hills House and Garden Tour, now the largest mid-century modern home event on the East Coast. Touring architecture has been aroun...
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25:17
The Future of Sustainable Aviation Fuel with Meg Whitty
What exactly is Sustainable Aviation Fuel? What needs to happen for us to start using it? And what's the government's role in propelling a new era of sky travel? Our guest Meg Whitty is Vice President of Corporate Relations and Marketing ...
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24:11
Sustainable Travel with Madeline List
How big of a factor is sustainability when U.S. travelers choose where to go? Who do they think should be responsible for addressing cultural and economic sustainability challenges? How much does a crowded versus uncrowded destination matter wh...
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25:41
Hospitable Healthcare with Stowe Shoemaker
Ever wonder how the experience at a hotel might transform your next hospital visit? Stowe Shoemaker is a legend in hospitality academia, and we discuss his new book Hospitable Healthcare: Just What the Patient Ordered!, co-written with...
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25:48
Mike McCormick of Travel Again Advisory
The industry veteran and co-founder of Travel Again Advisory dives in to biggest question facing the travel industry. And can we please come up with an alternative to the term "revenge travel?" And what's going on with American Airlines, and th...
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25:39
Wait, Were Hilton And Marriott Really At War?
Today Hilton is comprised of 17 brands, with more than 5,900 properties in 114 countries around the world. Marriott International controls over 7,000 properties in 131 countries, including the Ritz-Carlton and St. Regis luxury brands. But...wer...
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25:48
The Impact of National Parks with Lise Aangeenbrug
Lise is Chief Program Officer of the National Park Foundation, leading program and partnerships teams responsible for delivering more than $89 million in grants and other support to national parks. We talk about the NPS' overall economic impact...
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24:53
Breffni Noone on Resort Fees, Surge Pricing, and College Football's Impact on Hotels
The award-winning associate professor from Penn State's School of Hospitality Management talks about the possible (?) demise of those dreaded resort fees, how local economies depend on NCAA football weekends, and gives us the state of the union...
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26:33
The Globetrotting David Goldberg
The chance to speak with someone who has visited 191 countries was just too good, which is why academic, entrepreneur, advisor to world leaders, and world traveler David Goldberg joins us. What are tips for traveling in a fraught world? What's ...
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25:50
You Don't Know NDC (But AmTrav CEO Jeff Klee Does)
Amtrav CEO Jeff Klee sheds light on New Distribution Capability (NDC), a transformative schema that's changing the way we travel. NDC is reshaping the landscape of airfares, third-party technology, and personalization in unexpected ways. We als...
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26:23
Temp Check: The State of Hotels Going Into Q4
Are major hotel brands taking over the world? Does office attendance directly correlate to hotel occupancy? What's the worst day for occupancy at hotels? And how do you handle travel to places that have recently experienced a disaster?
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22:30
The State Of The Great American Road Trip
Summer may be winding down, but the road to adventure lives forever in our hearts. Or does it? People still take road trips, but where they go and why has changed drastically over the last 30 years, and the coming wave of EVs is going ...
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24:10
The Mechanics of Airline Upgrades and Maximizing Loyalty Credit Cards
How exactly to airline loyalty programs work, and is there any way to game the system? Credit cards play a huge factor, but do any of them give you the edge? We use American Airlines as our case study example of how plane perks and credit cards...
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24:49
Hotel Insights and Predictions with Jan Freitag
Hotel data people: prepare for enlightenment as we sit down with Jan Freitag, CoStar's National Director of Hospitality Analytics. How does 2024 look? Why is occupancy still still trailing 4% below pre-pandemic levels? What data sources does he...
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20:21